Privacy Policy

Tourego Pte. Ltd. ('Tourego', 'we', 'us', 'our') is committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use Tourego’s mobile application, WeChat Mini Program, website, WeChat, Weibo, Facebook, Instagram or any similar social media or messaging accounts, and APIs (“Tourego Platforms”) and our Services (“Tourego Services”) made directly available through Tourego Platforms and/or indirectly through our partner platforms via our APIs (“Partner Platforms”) as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses Tourego Platforms or use the Services.

This Privacy Policy sets out the basis and terms upon which Tourego collects, processes, uses and/or discloses your information that is obtained from you when you access Tourego Platforms, Partner Platforms and/or Tourego Services. Such information may include your personal information such as your full name, date of birth, passport number, nationality, credit / debit card details, email address, contact number, facial features, and such other information we have requested and you have provided through Tourego Platforms to perform Tourego Services ('Personal Information').

Please read this Privacy Policy carefully. By visiting and/or using Tourego Platforms, Partner Platforms and/or Tourego Services, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy. This includes, but is not limited to, information provided by you (including any personal data) for some or all of the following purposes:

Scope of Terms

Collection of Information

We may collect Personal Information about you that you provide to us while using Tourego Platforms, Partner Platforms and/or Tourego Services and information about how you use Tourego Platforms, Partner Platforms and/or Tourego Services including when you register your account ('Account'), visit or use Tourego Platforms, Partner Platforms and/or Tourego Services. Providing your Personal Information to Tourego is always on a voluntary basis. However, certain Services may not be available if you choose not to provide us with your Personal Information. For example, you will be unable to register for an Account with us or request for Goods and Services Tax (“GST”) refund if we do not collect your full name and passport information.

Storage of Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third-party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

We will endeavour to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

Tourego will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Tourego does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Tourego has fulfilled its obligations under no circumstances shall Tourego be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

For example, Tourego will use Personal Information and other data collected through Tourego Platforms, Partner Platforms and/or Tourego Services to create your Account, to process your GST refund request, to provide you with Tourego Services, to continually improve Tourego Platforms, Partner Platforms and/or Tourego Services, and to contact you in relation to Tourego Services. This includes using your Personal Information or such other data to achieve better customer support and to provide you with timely notice of new Tourego Services and special offers.

Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Tourego will use reasonable endeavours to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms.

There may be links present on Tourego Platforms, Partner Platforms and/or Tourego Services which could result in you leaving Tourego Platforms, Partner Platforms and/or Tourego Services and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third-party websites are not subject to this Privacy Policy, and Tourego is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third-party websites.

Cookies

Cookies are widely used in order to make websites work, or work more efficiently. When you visit Tourego Platforms, Partner Platforms and/or Tourego Services, we collect some of your Personal Information transmitted to us by your device via cookies. This enables you to access Tourego Platforms, Partner Platforms and/or Tourego Services and helps us to create better user experience for you.

Withdrawal of Consent

You may withdraw your consent to our continual use and/or disclosure of any information provided by you (including any personal data) for any of the purposes and in the manner stated above at any time by contacting us at our e-mail address below. Please note that if you withdraw your consent to our use and/or disclosure of such information, depending on the nature of your withdrawal, we may not be in a position to continue to provide Tourego Services to you. In such an event, our rights are expressly reserved.

Your rights

You may at all times make your data access, correction or erasure request by sending your request by email at hello@tourego.com.

Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at hello@tourego.com. You may also request a copy of the information that we hold about you by sending your request by email at hello@tourego.com.

Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.

When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.

Inquiries

If you have any questions about this Privacy Policy, please contact us by email at hello@tourego.com.