Terms and Conditions
1.1 Welcome to the Tourego mobile application or the Tourego website!
1.2 This Tourego mobile application or Tourego website (our “Platforms”) are owned and operated by Tourego Pte. Ltd. (Co. Reg. No. 201421746H), a company incorporated in Singapore whose registered office is at 133 Cecil Street, #10-01, Singapore 069535 and a company within the Tourego group of companies. Any reference to “Tourego”, “we” or “us” on our Platforms should be regarded as a reference to Tourego Pte. Ltd. and/or, as the context requires, the Tourego group of companies.
1.3 The following terms and conditions (these “Terms”) govern your access and use of our Platforms and the use of our services made available through our Platforms (our “Services”). Please read these Terms carefully.
2. Acceptance of Terms
2.1 By downloading, browsing, accessing and/or using our Platforms or registering for and/or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must stop using and/or accessing our Platforms and/or Services.
2.2 If you are below 18 years old, you must obtain the consent of your parent(s) or legal guardian(s), their acceptance of these Terms and their agreement to take responsibility for: (a) your actions; (b) any charges associated with your use of any of our Services; and (c) your acceptance and compliance with these Terms. If you continue to use and/or access our Platforms and/or Services, you are deemed to have obtained the consent of your parent(s) or legal guardian(s).
3.1 In using our Platforms and/or Services, you hereby agree to access and/or use our Platforms and/or Services only for lawful purposes and in a lawful manner at all times and further agree to comply with all guidelines, notices, operating rules, policies and instructions pertaining to the use of our Platforms and/or Services, as amended time to time.
3.2 In using our Platforms and/or Services,
you hereby agree and
undertake not to:
(a) impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
(b) use the Platform or Services for illegal purposes under applicable law;
(c) attempt to interfere or disrupt other computer systems or networks connected to our Platform or Services;
(d) upload, distribute or transmit any materials or information which are or may be offensive, indecent, defamatory or which may not be lawfully disseminated under applicable law;
(e) interfere with another person’s use of our Platforms and/or Services;
(f) use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the data on data on our Platforms or damage or interfere with the operation of another person’s computer or mobile device or our Platforms and/or Services; and
(g) use our
Platforms and/or Services other than in conformance with the acceptable
use policies of any connected computer networks, any applicable Internet
standards and any other applicable law.
3.3 We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, our Platforms and/or Services and shall not be liable for any losses whatsoever or howsoever caused arising directly or indirectly if any such upgrade, modification, suspension, discontinuance or removal prevents you from accessing and/or using our Platforms and/or Services.
3.4 We shall have the right, but not the obligation, to:
(a) monitor, screen or otherwise control any activity, content or material on our Platforms and/or Services;
(b) prevent or restrict the use of any person of our Platforms and/or Services;
(c) report any activity it suspects to be in violation of any applicable law to the appropriate authorities and to co-operate with such authorities; and/or
(d) request any information and data from you in connection with your use of our Platforms and/or Services at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide inaccurate, misleading or fraudulent information and/or data (or if we have reasonable grounds to suspect so).
4. Account Registration and Use
4.1 Registration. In order to use our Services, you will be required to register for an account with us, and through such process, provide your personal data (including but not limited to, your full name, date of birth, passport number, nationality, credit / debit card details, email address, contact number and such other information we may require to perform our Services) which will be associated with such account. We may, at any time in our sole and absolute discretion, request that you update your personal data forthwith failing which we may invalidate your account without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by you or caused by or arising out of or in connection with or by reason of, whether directly or indirectly, such request or invalidation.
4.2 Warranties. In respect of such personal data, you hereby represent and warrant to us that:
(a) you have registered for the account for your own use using your own personal data;
(b) the passport used to register for the account is valid as of the date of registration and eligible for international travel; and
(c) the date of birth, nationality, credit / debit card details, email address, contact number and other particulars provided during registration are accurate and complete as of the date of registration.
4.3 Undertakings. In respect of your account, you hereby agree and undertake to:
(a) keep the username, password and Quick Response Code (“QR Code”) assigned to your account strictly confidential;
(b) be responsible for the security of your account and liable for any disclosure or use (whether such use is authorised or not) of your username, password and/or QR Code;
(c) notify us immediately if (i) you have knowledge or suspect that the confidentiality of your username, password and/or QR Code has been compromised; (ii) there has been any unauthorised use of your username, password and/or QR Code; or (iii) your personal data needs to be updated; and
(d) maintain and promptly update your registered personal data to ensure that it is accurate, current and complete.
4.4 Suspension. We shall have the right, but no obligation, to suspend, disable, or delete your account at our sole discretion in the event that (a) you breach any of these Terms; or (b) we receive instructions from the Comptroller of GST to do so.
4.5 Responsibility / Indemnity. You shall be responsible for and be bound by any use of our Platforms and/or Services through your account (whether such use is authorised by you or not) and you agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. We shall not be liable to you for any losses whatsoever or howsoever caused arising directly or indirectly from the unauthorised use of your account. You further agree to fully indemnify us against any losses whatsoever or howsoever caused attributable to any use of our Platforms and/or Services through your account.
4.6 Use of Electronic Device / Internet. You agree and acknowledge that in order to use our Platforms and/or Services and several functions related thereto, you will be required to use an electronic device with connection to the Internet which we shall not be responsible to provide. You shall be wholly responsible for arranging for your own use of an electronic device with connection to the Internet and any applicable charges which you may incur arising from such use.
5. Intellectual Property
5.1 Ownership. The intellectual property rights in and to our Platforms and the materials contained therein are owned, licensed to or controlled by Tourego, its licensors and/or its service providers. We reserve the right to enforce our intellectual property rights to the fullest extent provided under applicable law.
5.2 Prohibited Acts. As a user of the Platform, you hereby agree and undertake not to reproduce, reverse engineer, decompile, disassemble, separate, alter, distribute, republish, display, broadcast, hyperlink, mirror, frame, transfer or transmit in any manner, store in an information retrieval system, or install on any servers, system or equipment without our prior written consent or that of the relevant owners.
5.3 Trade Marks. The trademarks used on our Platforms are registered and unregistered trademarks of Tourego, its licensors and/or its service providers. Nothing on the Platforms and/or their Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use (including as a meta tag or as a “hot” link to any other website) any trade marks displayed on our Platforms, without our prior written consent or that of the relevant owners.
6. Request for GST Refund
6.1 Eligibility of Tourist. To be eligible to request for a Goods and Services Tax (“GST”) refund, you will have to meet the following criteria prescribed under the Goods and Services Tax (General) Regulations (the “GST Regulations”) and such other criteria as may be prescribed by the Comptroller of GST from time to time:
(a) you did not spend more than 365 days in Singapore in the last 24 months before the date of purchase;
(b) you are not a Singapore Citizen or Permanent Resident of Singapore;
(c) you have not been employed in Singapore at any time in the past 6 months before the date of purchase;
(d) you are not a member of the crew of the aircraft or ship on which you are departing from Singapore;
(e) you are 16 years of age or above at the time of purchase of the goods; and
(f) if you are a student pass holder, you must have purchased the goods in the last 4 months before your student pass expiry date.
6.2 Eligibility of Goods. In general, all standard-rated goods (and not services which are ineligible) are eligible for GST refund except the following which include, but are not limited to:
(a) goods wholly or partly consumed in Singapore;
(b) goods exported for business or commercial purpose;
(c) goods that will be exported by freight; and
(d) accommodation in a hotel, hostel, boarding house or similar establishments.
6.3 Request Process. If you have purchased eligible goods from a GST-registered retailer affiliated to Tourego (a “Tourego Retailer”), you may request for a GST refund through our Services by:
(a) (if not already registered) registering an account with us on our Platforms;
(b) making a request to an attending staff at the Tourego Retailer;
(c) complying with the instructions of the said attending staff, including but not limited to, presenting your physical passport and credit / debit card for verification;
(d) retaining the Electronic Tourist Refund Ticket (the “eTicket”) in your account and the original invoice / receipt which may be required for inspection by Customs together with the relevant goods;
(e) confirming the data on the eTicket is accurate and is a fair representation of your purchase(s);
(f) presenting yourself and with the relevant goods at the relevant departure point on the day of departure;
(g) performing the self-service export declarations at the eTRS self-help kiosks located at the relevant departure point on the day of departure by using the eTicket or a token assigned to your credit / debit card (the “Token”) and selecting refund by credit card or cash (which is subject to a maximum of S$7,500 per tourist unless additional arrangements have been made); and
(h) (if so directed) submitting yourself, the relevant goods, the original invoice / receipt, the eTicket, and other such information and documents as may be required, for inspection by an officer of Singapore Customs; and
(i) (if cash refunds selected) presenting the notification slip issued by the eTRS self-help kiosk and presenting the same at the GST Cash Refund Counter at the relevant departure point to collect the applicable cash refund. Cash refund is subject to an aggregate cap of S$500, or such other amount as may be imposed by the Inland Revenue Authority of Singapore (IRAS) from time to time, per Tourist on the amount of cash Refunds such Tourist may be entitled to (regardless of the number of eTicket(s) held by the Tourist and manual refund form(s) completed by the Tourist). Any refund amount above the cap of S$500, or such other amount as may be imposed by IRAS from time to time, shall be paid to the relevant Tourist as a non-cash refund.
6.4 Authorisation / Fees. In requesting for a GST refund through our Services, you hereby agree and authorise us to:
(a) submit your personal data and the purchase details (including without limitation, the description of the goods, the sales amount) to the Central Clearing House (“CCH”), the Central Refund Counter (“CRC”) and/or the Comptroller of GST for the purpose of processing your said request for the GST refund;
(b) charge you a fee for facilitating your request for the GST refund in accordance with our schedule of fees (as updated from time to time) (the “Tourego Fee”) which becomes due and payable upon submission of the above request and, unless otherwise agreed, regardless of the outcome of the said request;
(c) deduct the Tourego Fee from the applicable refund amount payable to you;
6.5 Representation, Warranties & Undertakings. In submitting your request for a GST refund through our Services, you represent, warrant and undertake to us that:
(a) you are an eligible tourist who meets the criteria set out in paragraph 6.1 above;
(b) the goods for which you are claiming GST refund for are eligible goods which meet the criteria set out in paragraph 6.2 above;
(c) you purchased the relevant goods from a Tourego Retailer;
(d) the total purchase amount (including any tax) of the relevant goods is not less than S$100.00 comprising not more than 3 invoices / receipts issued by the same Tourego Retailer bearing the same GST registration number;
(e) you will bring the relevant goods out of Singapore via Changi International Airport Departure Hall, Seletar Airport Passenger Terminal or any other “airport” defined under the GST Regulations (each, an “approved departure point”) no later than 2 months from the date of purchase;
(f) you will complete the application process for your GST refund at the eTRS self-help kiosks located at the approved departure points using the eTicket or the Token and (if required), will produce the goods, the original invoice/receipt and the Ticket to Singapore Customs for inspection at the relevant departure halls of the approved departure points;
(g) you will depart Singapore with the relevant goods no later than 12 hours after obtaining approval for your GST refund;
(h) you will claim the refund from the approved operator of the CRC no later than 2 months from the date of approval of the application; and
(i) if you are a student pass holder, you purchased the relevant goods in the last 4 months before the expiry date of your student pass and intend to depart with the goods and remain outside Singapore for a minimum period of 12 months.
6.6 Default / Breach. In the event that you breach or act in default of any of the representations, warranties and undertakings set out in paragraph 6.5 above, we shall be entitled to, without prejudice to any other rights we may have against you, reject any request or revoke any approval of request and, upon notification to you, obtain from you full repayment of the amount refunded plus legal costs on an indemnity basis.
7. Limitation of Liability
Representations or Warranties. Our Platforms, our Services and the materials
contained therein are provided on an “as is” and “as available” basis. No
representations or warranties of any kind, implied, express or statutory are
given in conjunction with our Platforms, our Services and the materials
contained therein. Without prejudice to the generality of the foregoing, we do
(a) the accuracy, timeliness, adequacy, commercial value or completeness of our Platforms or our Services, and expressly disclaims any liability for errors, delays or omissions in the materials contained therein, or for any action taken in reliance on the materials contained therein;
(b) that your use of our Platforms or our Services will be uninterrupted, timely, secure or free from errors or that any identified defect will be corrected; and
(c) that our Platforms, our Services and the materials contained therein are free from any virus or other malicious, destructive or corrupting code, agent, program or macros.
7.2 Risks of Electronic Transmission. We do not warrant that any information, instructions and/or communications transmitted by you through our Platforms or our Services are secure and cannot be accessed by unauthorised third parties, and you accept the risk that any information transmitted or received through our Platforms or our Services may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.
7.3 Exclusion of Liability. Tourego, its affiliates, officers, employees, agents and/or partners shall not be liable to you for any loss, damages or expenses (including any direct, indirect, incidental, special, consequential or punitive damages or economic loss or any claims for loss of profits or loss of use) whatsoever or howsoever caused arising directly or indirectly in connection with:
(a) any access,
use and/or inability to access and/or use our Platforms or our Services;
(b) reliance on any data or information made available through our Platforms or our Services; (c) any failure, error, omission, interruption and/or delay on the part of any Tourego Retailer, CCH, CRC and/or the Comptroller of GST;
(d) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and
(e) any access to and/or use of any other website or webpage linked to our Platforms, even if Tourego, its officers, agents, or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.
7.4 Rejection of Request. Any request for GST refund is subject to the approval of IRAS over which Tourego has no control or influence. IRAS is entitled to reject any request or revoke its approval for any request whereupon you may be required to repay any refund amount paid to you. In such an event, Tourego shall not be liable to you for any loss, damages or expenses whatsoever or howsoever caused arising directly or indirectly in connection with the same.
8.1 Bonus Features. For your information and reference only, we may include bonus features on our Platforms which may be useful to you such as a tax calculator, shopping guides, a “wallet” recording the amount of GST refunds requested etc. You hereby agree that your use of such bonus features are entirely at your own risk and we shall not be liable to you for any loss, damages or expenses whatsoever or howsoever caused arising directly or indirectly in connection with the same.
8.2 Hyperlinks. For your convenience, we may include hyperlinks on our Platforms to other websites or content on the Internet that are owned or operated by third parties. Such linked websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your use of or access to such linked websites or content is entirely at your own risk.
8.3 Advertising. We may, from time to time, attach banners, java applets and/or such other materials on our Platforms for the purposes of advertising our or Tourego Retailers’ products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.
9.1 Consent. You hereby consent to
and authorise us to collect, use, share with and/or
disclose to third parties, any information provided by you (including any
personal data) for some or all of the following purposes:
(a) to facilitate your use of our Platforms and/or Services;
(b) to process your request which is submitted through our Platforms, whether with the assistance of an attending staff of a Tourego Retailer or otherwise;
(c) to update you on the status of your request application and for customer support purposes;
(d) to compare information, and verify with third parties in order to ensure that the information is accurate;
(e) to administer your account including to (i) audit the downloading of data from our Platforms; (ii) improve and/or customise the layout and/or content of the pages of our Platforms; (iii) identify visitors on our Platforms; (iv) carry out research on user demographics and behaviour; and (v) provide you with information, offers, deals, and/or marketing or promotional materials which you may find useful or have requested from us, including information about Tourego Retailers, provided that you have not objected to receiving such information by unsubscribing using the function available within our Platforms ;
(f) to provide you with such personalized service as may be offered by our Tourego Retailers from time to time, provided that you have not objected to receiving such service which and you may unsubscribe from receiving such materials at any time by using the unsubscribe function within our Platforms;
(g) to conduct market research and analysis and produce aggregate statistical data and reports relating to the same for third parties provided that such information is anonymised and aggregated before sharing; and
(h) to governmental, regulatory or law enforcement authorities in exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.
9.2 Withdrawal of Consent. You may withdraw your consent to our continual use and/or disclosure of any information provided by you (including any personal data) for any of the purposes and in the manner stated above at any time by contacting us at our e-mail address below. Please note that if you withdraw your consent to our use and/or disclosure of such information, depending on the nature of your withdrawal, we may not be in a position to continue to provide our Services to you. In such an event, our rights are expressly reserved.
10.1 Termination by Tourego. In our sole and absolute discretion, we may with immediate effect upon giving you notice, terminate your use of our Platforms and/or Services and/or disable your account. We may bar access to our Platforms and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms or where if we believe that you have violated or acted inconsistently with the Terms, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing our Platforms and/or Services.
10.2 Termination by Users. You may terminate these Terms by giving us 7 days’ notice in writing.
11.1 Cumulative Rights / Remedies. Unless
otherwise provided in these Terms, the provisions of these Terms and our rights
and remedies hereunder are cumulative and not exclusive of any rights or
remedies we may have in law or in equity, and no exercise by us of any one
right or remedy shall operate so as to hinder or prevent our exercise of any
other such right or remedy as at law or in equity.
11.2 No Waiver. No failure or delay to enforce these Terms shall operate as a waiver of thereof, and such failure or delay shall not affect our rights to subsequently enforce these Terms.
11.3 Severability. If at any time any provision of these Terms shall be or become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such provision was severed from these Terms.
11.4 Rights of Third Parties. A person or entity who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) or any similar legislation in any jurisdiction to enforce any of these Terms. For the avoidance of doubt, nothing in this Clause shall affect the rights of any permitted assignee or transferee of these Terms.
11.5 Governing Law. The use of our Platforms and/or Services and these Terms hall be governed by, and construed in accordance with, the laws of Singapore and you hereby submit to the exclusive jurisdiction of the Singapore courts.
11.6 Injunctive Relief. We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is the only appropriate or adequate remedy.
11.7 Amendments. We may by notice through our Platforms or by such other method of notification as we may decide in our sole and absolute discretion, vary the terms and conditions of these Terms, such variation to take effect on the date we specify through the above means. If you use our Platforms and/or Services after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing and/or using our Platforms and/or Services and terminate these Terms.
11.8 Correction of Errors. Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
11.9 Language. In the event that these Terms are
translated into any language other than English, the English language version
of these Terms shall govern and shall take precedence over such foreign
language version. In the event of any conflict between the English language
version and the foreign language version, the English language version will, to
the extent permitted by the applicable law, prevail.
11.10 Entire Agreement. These Terms shall
constitute the entire agreement between you and us relating to the subject
matter hereof and supersedes and replaces in full all prior understandings, communications
and agreements with respect to the subject matter hereof.
11.11 Binding & Conclusive. You acknowledge
and agree that any records maintained by us or our service providers relating
to or in connection with our Platforms and/or Services shall be binding and
conclusive on you for all purposes whatsoever and shall be conclusive evidence
of any information and/or data transmitted between us and you. You hereby agree
that all such records are admissible in evidence and shall not be challenged or
disputed as to their admissibility, reliability, accuracy or the authenticity
merely on the basis that such records are in electronic form or are the output
of a computer system, and you hereby waive any of your rights to so object.
11.12 Sub-Contracting and Delegation. We reserve
the right to delegate or sub-contract the performance of any of the functions in
our Platforms and/or Services and reserve the right to use any service provider,
subcontractor and/or agent on such terms as we deem appropriate.
11.13 Assignment. You may not assign your rights
under these Terms without our prior written consent. We may assign our rights
under these Terms to any third party.
11.14 Force Majeure. We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the contents of our Platforms and/or Services if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.
12. Contact Information
If you wish to withdraw your consent to our use of the information provided by you (including any personal data), request access and/or correction of such information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, you may reach us (and our Data Protection Officer) at firstname.lastname@example.org