Frequently Asked Questions
1. What is a tourist refund or Tourist Refund Scheme (TRS)?
The Tourist Refund Scheme (TRS) is administered by Singapore Customs on behalf of the Inland Revenue Authority of Singapore (IRAS). The scheme is for tourists who wish to claim a refund of the Goods and Services Tax (GST) paid on their purchases.
2. What is the electronic Tourist Refund Scheme (eTRS)?
Effective from 19 August 2012, retailers who want to operate TRS must operate it electronically (i.e. eTRS).
3. Where are the TRS facilities located?
TRS is available to tourists in Changi Airport and Seletar Airport.
4. What is Tourego?
Tourego is a mobile app created to enhance tourists’ shopping experience by simplifying and fully digitalizing the tax refund process.
5. Where can I download the Tourego app?
Tourego can be downloaded in the following:
v. And other China-based app stores for PRC tourists who do not have access to Google Play Store;
6. Must I register for an account?
Yes. You are required to register for an account (or scan your passport with the cashier to create a temporary account) so that the refund can be processed to you successfully.
7. How do I register?
Registration is simple and only takes a few seconds. Please have your passport ready and simply follow instructions in-app.
8. Do I need to pay to register?
No. Download and registration of the app is completely free of charge.
9. I forgot my Tourego ID / password.
Tourego ID is used to register and log in for the Tourego account.
If you forgot you password, click “Forgot password” option available in login page of tourego app or user portal. Then enter your Tourego ID and select how you would like to reset your password. You will be able to reset your password with the verification code sent to the email address or phone number associated with your account.
Alternatively, if you don’t have an email address or phone number associated with your account, or you forgot your Tourego ID, you may also call Tourego Support Hotline (+65) 6635 8846 to reset your password.
10. Can I use Tourego to claim refunds in every country?
Currently, Tourego is only available for tourists in Singapore. Our services will soon be available in other popular destinations. We will keep you updated!
11. Can I use Tourego to claim refunds in every shop?
Tourego is only available in the stores of our participating retailers.
12. Can we use Tourego solution for other tax refund paper tickets?
Yes. Simply find the scan button on the top-left corner of your home screen, click on it to scan the bar codes of your other eTRS tickets.
13. How do I know which retailers participate in Tourego’s service?
You will be able to find the list of our participating retailers in the app. You can also choose to be alerted by Tourego App about nearby participating retailers.