Delight Your Guests with Zero Friction
A smooth, digital tax-free process boosts tourist satisfaction. By providing a stress-free shopping experience, you encourage repeat visits and positive reviews for your store.
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Just a Wait. Operation: Just a Smartphone.
Effortless Onboarding Tourego provides full support for the complex tax office application process. All you have to do is wait for the official notification. No paperwork, no stress.
Fast & Simple Transactions Tax-free procedures are handled entirely on your smartphone. Just scan and enter. The process is completed in only 30 seconds, minimizing the workload for your staff and ensuring a seamless experience for your customers.
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Become the Store of Choice: Upgrade Your Tax-Free Experience
30 Seconds, 5 Easy Steps
Just scan the passport or QR code. Our lightning-fast process eliminates the need for long service times, preventing checkout lines and keeping your shop running efficiently.
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Always ¥0 for Merchants
No setup fees, no monthly fees, and no transaction fees. Scale your sales with zero financial risk. Note: A 1.5% service fee is paid by the tourist (Merchant-pay option also available).
Learn MoreMerchant Advantages
Zero Paperwork
No more complex forms. Everything is digital on your smartphone, minimizing administrative workload for your staff.
Drastic Queue Reduction
Process completed in just 30 seconds (5 steps). Finish transactions on the spot to prevent checkout lines and congestion.
Boost Customer Loyalty
Free to use with zero setup fees. A smooth experience leads to higher satisfaction, better reviews, and repeat visits.
No Hardware Required
No need for dedicated terminals or POS upgrades. Just download the app and turn your smartphone into a tax-free tool. *Tax office registration required.
Secure Data Management
Encrypted data is sent instantly to the National Tax Agency. We securely store all required sales records on our servers for 7 years.
End-to-End Support
From local shops to large facilities. Our experts provide full support, including the tedious tax office application process.
About Tourego
Tourego is a Singapore-born solution and one of the world's first mobile tax-free platforms. In Japan, we are a government-authorized Approved Transmission Operator (National Tax Agency certified), building a foundation of trust and proven results.
Our mission is to provide a stress-free shopping experience for travelers and efficient, risk-free operations for merchants, driving the further growth of Japan's inbound tourism market.
Company Profile
- Company NameTourego Japan Inc.
- AddressToranomon Hills Business Tower 15F, 1-17-1 Toranomon, Minato-ku, Tokyo 105-6415, Japan
- CEOCharlie Yi
- Business OperationsDevelopment and provision of digital tax-free solutions.
Tax-free data transmission services as a National Tax Agency-certified "Approved Transmission Operator."
Frequently Asked Questions
Tourego is a Singapore-born solution and one of the world's first mobile tax-free platforms. It digitizes the entire tax-free process, allowing tourists to handle the procedures on their own smartphones. This minimizes the workload for store staff while ensuring full compliance.
No, there are no initial setup or monthly fees. Once you receive your identification code from the tax office, you can start using the service in as little as 3 days.
Yes, applications for tax-free shop licenses and digitalization are required. However, Tourego provides full proxy support to handle these applications on your behalf.
In principle, the tourist pays a 1.5% service fee of the tax-free sales amount. Depending on your industry, it is also possible for the merchant to cover this cost instead.
Just your existing smartphone or tablet is enough. As long as you have Wi-Fi or 4G/5G, no dedicated terminals or POS upgrades are required. Simply install the app, and you’re ready.
Yes, our system fully supports Liquor Tax exemption procedures.
Starting November 1, 2026, Japan will implement a "Refund System" (as decided in the FY2025 tax reform). Digitalization and enhanced data management will become the standard requirement for all tax-free operations.
Under the Refund System, tourists pay the tax-inclusive price at the time of purchase and receive their consumption tax refund later, provided all conditions are met. This is a major update to the Export Goods Sales System starting in 2026.
Yes. We provide on-site operational support and training. For remote locations, we offer comprehensive online support to ensure a smooth launch.
Our dedicated customer support team is available to assist with any operational questions or troubleshooting. Customer Support Hours: Mon–Fri, 8:00 AM – 6:00 PM (JST).
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